Delivery & Returns

We've listed some frequently asked questions below. If you have a question that doesn't appear on here, please email sales@thetiredmamacollection.co.uk
and we'll aim to get back to you as soon as possible.

Delivery 
Q: When will my order be dispatched?
A: Please allow between 4-10 working days for your item to be dispatched.


Q: Who do you use to deliver your orders?
A: Our standard shipping option is sent via Royal Mail 2nd Class. 
Should you need it sooner, please contact us beforehand to upgrade to 1st Class. 


Q: How long will delivery take?
A. Domestic delivery usually takes around 2 working days after dispatch, for the standard shipping. If you need your items before hand please contact us and sooner delivery can be arranged.

 Returns

Q: Can I return my item? 
A. We accept returns or exchanges for up to 14 days after your order has been received. PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED UNLESS FAULTY.  As standard all returns will receive a credit note unless a refund is  ask for. Please be aware that under no circumstances do we accept worn or washed items. Items must be returned in a resealable condition, completely unmarked, free from any odours and in original packaging.  Any items returned to us in this condition will be returned to the sender. Items received after the 14 days returns policy will only be eligible for a credit note, after 30 days will be returned back to sender.

Q: What is your returns address? 
A. Our returns address is:

Unit 13, Llancoed Court, Llandarcy,  SA10 6FG 

Q: How long do I have to return my item? 

A: We offer a 14 day returns policy. Items must be unworn and returned in perfect condition. If your item is not returned in perfect condition or outside of this return period it will be send back to you. PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED. 
Items received after the 14 days returns policy will be sent a credit note, after 30 days will be returned back to sender.

Q: How can I get my item(s) exchanged? 
A: Please send your item(s) to our returns address along with your returns note. If you don’t have your returns note, please remember to include a note to tell us your order number, name and details of your exchange. We aim to get your exchange out within 5 working days of receiving your item. 

Q: What postage method should I use? 
A: If you choose to return to an item to us then you will need to pay for the return postage. We recommend using "signed for" post to be sure it arrives with us! Please keep how to the receipt as it is the senders responsiblity until we have received the item. 

T-shirt’s alone can be returned to us as large letters, anything else as a small parcel. Please keep hold of the postage receipt until we have confirmed receiving it.  

Q: How long will it take to process my return? 
A: Once your item has arrived with us, your return will usually be processed within 3 working days (working days Monday - Friday). Please bear with us busy periods, as it may take slightly longer.

Q: What should I do if I was sent an incorrect item?
From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item please email us, including your order number: letschat@thetiredmamacollection.co.uk

£3 will be refunded on your account to cover the postage fee for a second class small parcel. (Please note that if you choose to send your parcel on another service then the additional cost will not be reimbursed.) Please keep hold of the proof of postage until the parcel has arrived back. Please note that any postage. 

Q: What if my item is faulty? 
A: If you have received a faulty item we’re really sorry! It doesn’t usually happen, we promise… Please contact please email us, including your order number: sales@thetiredmamacollection.co.uk return postage will be refunded on the order. 

Faulty items are accepted up to 28 days after the delivery date. 

£3 will be refunded on your account to cover the postage fee for a second class small parcel. (Please note that if you choose to send your parcel on another service then the additional cost will not be reimbursed.) Please keep hold of the proof of postage until the parcel has arrived back. Please note that any postage.