We've listed some frequently asked questions below. If you have a question that doesn't appear on here, please email email@example.com
and we'll aim to get back to you as soon as possible.
Q: When will my order be dispatched?
A: Please allow between 4-10 working days for your item to be dispatched.
Q: Who do you use to deliver your orders?
A: Our standard shipping option is sent via Royal Mail 2nd Class.
Should you need it sooner, please contact us beforehand to upgrade to 1st Class.
Q: How long will delivery take?
A. Domestic delivery usually takes around 2 working days after dispatch, for the standard shipping. If you need your items before hand please contact us and sooner delivery can be arranged.
Q: What postage method should I use?
A: If you choose to return to an item to us then you will need to pay for the return postage. We recommend using "signed for" post to be sure it arrives with us! Please keep how to the receipt as it is the senders responsiblity until we have received the item.
T-shirt’s alone can be returned to us as large letters, anything else as a small parcel. Please keep hold of the postage receipt until we have confirmed receiving it.
Q: How long will it take to process my return?
A: Once your item has arrived with us, your return will usually be processed within 3 working days (working days Monday - Friday). Please bear with us busy periods, as it may take slightly longer.
Q: What should I do if I was sent an incorrect item?
From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item then please email us, including your order number: firstname.lastname@example.org
Q: What if my item is faulty?
A: If you have received a faulty item we’re really sorry! It doesn’t usually happen, we promise… Please contact please email us, including your order number: email@example.com return postage will be refunded on the order.
Faulty items are accepted up to 28 days after the delivery date.